Short, jurisdiction-specific resources that walk through the rules, the work, the records, and how to run each process with less scramble.
What to do when a customer asks for a copy of their data — portal, triage, collection, de-duplication, redaction, and a published response.
How to triage, assess root cause, remediate affected customers, and keep a regulator-ready error log.
Assess, certify and evidence Fitness & Probity in Ireland, or SM&CR certification in the UK — including roles, memberships and qualifications.
When to screen customers, counterparties and payments, what lists to use, and how to handle matches without drowning in false positives.
Which Senior Management Functions and prescribed responsibilities apply to insurers, MGAs and brokers — and how to keep the allocation current.
Monitor your own solvency position and the financial health of trading partners — GWP, solvency ratios, credit checks and second-level partners.
How Irish firms can send the 40-day pre-renewal notification, evidence every send, and stay inside Consumer Protection Code 2025.
How to capture inbound complaints, hit mandated response times, and keep a file through to resolution.
How to identify conflicts that could harm a customer, record them, and evidence the steps taken to mitigate the risk.
How to record and classify gifts and hospitality — permitted, approved or refused — and show they did not conflict with a duty to customers.
How to record, classify, notify and mitigate a personal-data breach, including the 72-hour notification clock.
A five-step workflow to onboard brokers and suppliers — from bulk upload to signed terms of business.
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